In a situation where a former employee has negatively posted about the company, what action should you avoid?

Avoiding the confirmation of details with the former employee is advisable because engaging directly with them may not lead to a constructive resolution. Instead, it can potentially escalate the situation or create further conflict. A former employee may have a perspective that does not necessarily reflect the company’s stance, and confirming details with them could inadvertently validate negative comments

In dealing with negative public relations issues, it's generally more productive to address the situation internally and gather information from different sources, including internal stakeholders who are more aligned with the organization's values and policies. Investigating claims internally ensures that you are aware of the facts before formulating a strategy to respond. Discussing the matter with a supervisor allows for guidance and support in handling the situation appropriately and professionally.

Ignoring the situation can lead to further damage to the company’s reputation, as unresolved issues can fester and lead to more negative commentary. Overall, maintaining a proactive and measured approach is crucial in managing negative posts, rather than engaging directly with the former employee to confirm details.